Operate a computer keyboard to input and access data, and phone.Surface: concrete, asphalt (uneven surfaces). Stand, sit, and/or walk for long periods of time, twist, bend at the knees, stoop, kneel, squat, crawl, and reach for purposes of installing and maintaining equipment. Lift, lower and carry objects up to 50 lbs.Manage work order workload and complete on time with excellence.On-call coverage which may include: occasional weekends, holidays and night shifts.Work schedule may include 12 hour shifts, 5 day work week, occasional weekends, and night shifts.Works collaboratively with NA TSO peers, and technical support teams both TSO/R&D. Interfaces with external, end-using customers as defined by the business and internal organization, Reports directly to assigned NSO Territory Operations Manager (TOM) receives daily direction from NSO Team Leader. Establish and cultivate key customer relationships where appropriate/necessary so that we have a clear path to solve problems quickly, as defined by the customer, and grow the base business. Adjust to competitive, industry and external customer environments – locally and regionally. Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint, and mechanical warewash and on-premise laundry program controllers/programing. Understand all regulatory and safety requirements in the areas that affect our mechanical warewash and on-premise laundry program. Managing the customer workload for their geographic territory and completing all work on time with excellence. Obtain and maintain NRA ServSafe certification and potentially NEHA CP-FS certifications. Excellent working knowledge of appropriate tools, data, implements and service needs. Commercial on-premise laundry dispensing equipment mounting and machine programming/modification. This also includes proficiency and ability to read schematic drawings. The work must be done in a way that supports year-to-year volume and profit results, improve customer retention, and delivers superior customer service and team building results.Ĭommercial mechanical warewash equipment and chemical dispensing pumps expertise. The ideal candidate would have a background working with commercial dish machines and commercial laundry equipment, hand tools, electrical systems and plumbing. Some on-call weekend and off-hours work is required. This role is located in geographic areas based on business need, reports to assigned National Service Organization (NSO) Team Leader. Ideal candidate has 4+ years of On-premise Laundry (OPL) service experience including installation and programming capabilities to support new, large OPL business. All of this requires a high level of customer context and interaction. The work includes in-depth knowledge of respective equipment, service, maintenance, trouble shooting, chemical product interactions, and procedures. Job scope includes: 1) installing, supporting/servicing assigned Total Food Service (TFS), including mechanical warewash, customers, 2) installing, supporting/servicing assigned on-premise laundry customers, 3) supporting all housekeeping and COE equipment/service areas, and 4) training and coaching for Sr. This is a full-time role, working from your home office, to meet expanded equipment and service requirements both internally and externally. Our desired end-state is completely satisfied customers that lead to product and program compliance, long-term retention, and provide a virtuous business and organization growth cycle. The Technical Services Organization (TSO) is charged with program installation, maintenance and technical support. Our propositions include branded products, equipment, service and technical support systems. Procter & Gamble Professional (PGP) is a growing and highly entrepreneurial business, focused on improving the lives of our consumers away from home. IMPROVE Your P&G Experience Site content is based on selected location.
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